At Urkitchen, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund terms below.

Returns Eligibility

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in original packaging, and in the same condition as received.

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, such as:

• Used kitchen accessories

• Damaged items caused by improper use

Return Process

To initiate a return, please contact us at admin@urkitchen.shop with your order number and details. We will provide return instructions within 24 hours.

Return Shipping Cost

Customers are responsible for return shipping costs unless the product is defective or incorrectly delivered.

Damaged or Faulty Products

If your item arrives damaged or faulty, please contact us immediately with photos. We will offer a free replacement or full refund.

Refund Processing Time

Once your return is received and inspected, refunds are issued within 10 business days to your original payment method.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please contact your bank. Then reach us at admin@urkitchen.shop.

Exchanges

We only replace items if they are defective or damaged. For exchanges, contact us at admin@urkitchen.shop.

Contact Information

Urkitchen
📍 33 Sheriff Street Lower, North Wall, Dublin, D01 TK38, Ireland
📧 admin@urkitchen.shop
📞 +353858863942